QIE Repair Warranty Policy
All repair / service warranties, are for the complete unit and for the stated duration unless amended on the quote prior to customer approval.
- Standard In House repairs are warranted to our customer for a period of 3 years from the date of invoice, free from defects in materials and workmanship.
- Component Tested items are warranteed to our customer for a period of 12 months from the date of invoice, and shall be free from defects in materials and workmanship.
- Out Sourced items are warranteed to our customer for a period of 12 months from the date of invoice, and shall be free from defects in materials and workmanship.
Warranty period will be as stated above unless otherwise stated on the Quotation prior to approval. Our obligation shall be limited to the repair or replacement, at our choice, of any defective item free of charge to our customer; if we decide that the item cannot be repaired or replaced, we shall credit your account in the amount equal to the sum you paid to us for the repair. Freight, rush fees, or minimum billings for the item remain the responsibility of the customer. Any warranty claim must be received before the end of the warranty period for that item.
Any warranty is void if item failure has resulted from, abuse, accident, contamination, operation exceeding the rated capacities, misapplication, negligence, unauthorized replacement or "cannibalization" of parts, storage, handling, by the Customer, or catastrophic failure conditions (Acts of God / Nature). Warranty will exclude failure due to wear from mechanical manipulation of parts such as overlays, keypads, or touch screens, as well as consumable parts such as batteries, fuses, or bulbs.